Under Peru’s Consumer Protection Code (Law N.° 29571), every business providing goods or services in Peru must offer customers a Complaints Book (“Libro de Reclamaciones”) where they can register a claim or complaint about the service received.
How to file a complaint
Our official virtual Complaints Book is available in Spanish, as required by Peruvian consumer protection regulations: Libro de Reclamaciones Virtual.
If you prefer to file your complaint in English, write to us at info@taxicuscotoursa1.com or on WhatsApp at +51 900 938 460, and our team will register it on your behalf in the official Complaints Book and send you the tracking code and confirmation.
What to expect
- Business name: HILLSTAR GO TRAVEL S.A.C.
- Tax ID (RUC): 20615736644
- We respond to registered complaints within a maximum of 30 calendar days, as required by law.
Contact
For any question about this process, contact us at info@taxicuscotoursa1.com or WhatsApp +51 900 938 460.
Last updated: July 19, 2026.
